Privacy Policy + Terms
AKA The Boring (But Important) Stuff
The Basics
We care about you + your privacy. This policy explains how we collect, use, and share your Personal Information when you visit our site, social channels, or other products—collectively known as our services.
California residents, see our “California Privacy Notice” for more information about certain legal rights.
The Info We Collect + How
When you use our services, we use cookies to help keep track of items you put into your shopping cart depending on the device you're using (aka Device Information). Cookies are used to send SMS for abandoned cart. This includes things like your IP address, time zone, and some cookies that are installed on your device.
As you browse, we also collect information about specific pages or products you viewed, what websites or search terms brought you to us, or how you’re interacting with our services.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Services, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Services.
How we collect Device Information:
- Cookies are data files that are placed on your device and often include an anonymous unique identifier. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.
- Log files track actions that occur on our services and collect data including your IP address, browser type, and Internet service provider.
- Web beacons, tags, and pixels are electronic files that record information about how you browse our services.
When you place an order (or attempt to) we collect Order Information, including your name, billing address, shipping address, payment information, email address, and phone number.
From here on out, when we talk about Personal Information, we’ll be referring to both Device + Order Information. We acquire Personal Information through our own services and, at times, from third parties or other sources.
How We Use Your Personal Info
We use your Order Information to fulfill orders, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations.
We also use this info to communicate with you, screen orders for potential risk or fraud and—when you give us the green light—provide you with information or advertising relating to our products + services.
We use Device Information to help us screen for potential risk and fraud, but also to improve and optimize our services. For example, we may use it to learn about how our customers interact with our site and to measure the success of our marketing and advertising campaigns.
How we share your personal info
From time to time, we might share your Personal Information with third-party marketing partners for commercial purposes or to help us use your Personal Information, as described above.
For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Services -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ or opt out here: https://tools.google.com/dlpage/gaoptout.
Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
How To Opt-Out
At any time you may opt-out of having your Personal Information shared with third parties and/or request to remove your Personal Information from our services. To do so, please email help@alexmill.com or click on this “Do Not Sell My Personal Information” link.
- To opt-out of marketing emails, please contact us via email help@alexmill.com.
- To opt-out of receiving text messages from us, simply reply “STOP” to any of our text messages. For help, reply “HELP” or email us at help@alexmill.com.
Right to Opt-Out/In: You have the right to opt-out of the sale of your Personal Information. You also have the right to opt-in to the sale of Personal Information. Please see our “Notice of Right to Opt-Out” by clicking on this “Do Not Sell My Personal Information” link for more information about your opt-out/in rights.
Behavioral Advertising
As mentioned above, we may use your Personal Information to create targeted ads or marketing communications that we think you’ll be into. For more on how targeted advertising works, you can visit the Network Advertising Initiative’s educational page here: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
If you’d like to opt out of targeted ads, use the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your California Privacy Rights
Live in Cali? Head on over to our “California Privacy Notice” for more information about certain legal rights.
Your Nevada Privacy Rights
Nevada law permits consumers to request that their Personal Information not be sold (as defined under applicable Nevada law), even if their Personal Information is not currently being sold. Requests may be sent to the help@alexmill.com and are free of charge.
Third-Party Sites + Services
For your convenience, we may reference or provide links to third-party websites and services, including unaffiliated third parties, our affiliates, service providers, or third parties with which we do business.
When you access these third-parties, you’re effectively leaving our services, therefore we’re not responsible for, and do not control, the content, security, or privacy practices used by them. This Privacy Policy does not apply to any third-party services—please refer to their privacy notices to learn about how they collect, use, and process personal information.
In Case of Business Transfer
If in the future we decide to sell or transfer some or all of our business, operations or assets to a third party, your Personal Information may be disclosed and/or transferred to potential or actual third-party acquirers.
Things (and Changes) Happen
We may update this Privacy Policy in order to reflect changes to our practices or for other operational, legal or regulatory reasons. Any such updates will be effective immediately.
We’ll always use reasonable efforts to notify you of such changes on our site or via email. Your continued use of our services following our posting of any revised Privacy Policy will constitute your acknowledgement of the amended Privacy Policy.
Re: Minors
Our services are not intended for individuals under the age of 16 and we do not knowingly collect information from those under the age of 16.
Applicability of this Privacy Policy
This Privacy Policy is subject to any agreements, including the Terms of Service that govern your use of our services, and applies regardless of the means used to access or provide information through our services.
This Privacy Policy does not apply to information from or about you collected by any third-party services, applications, or advertisements associated with, or websites linked from, our services. The collection or receipt of your information by such third parties is subject to their own privacy policies, statements, and practices, and under no circumstances are we responsible or liable for any third party’s compliance therewith.
About SMS + Texting
You can elect to receive marketing + support text messages from us via our website or by sending a text message indicating your consent. By doing so, you agree to receive recurring text messages from us that use automatically-collected information based on your actions while using our services.
For example, after adding items to your cart, you may receive an abandoned cart message.
If you’d like to opt-out of receiving text messages from us, simply reply “STOP” to any message you have received. For help, reply “HELP” or email us at help@alexmill.com.
The fine print:
- Messages are sent through an automatic telephone dialing system and frequency varies.
- This service is optional, and your consent is not a condition for purchase.
- In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply. Please consult your service carrier’s pricing plan to determine those charges.
- We are not responsible for any text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number.
- Information obtained through our text message service may include your cell phone number, your provider’s name and the date, the time and content of your text messages, and when you read a message. We may use this information in accordance with our Privacy Policy.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
The Alex Mill Company LLC mobile message service (the "Service") is operated by Alex Mill Company LLC (“Alex Mill Company LLC”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Alex Mill Company LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Alex Mill Company LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Alex Mill Company LLC. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to 47293 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Alex Mill Company LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to 47293 or email help@alexmill.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Get in Touch:
For more info about our privacy practices, if you have questions, or if you’d like to make a complaint, please reach out via e‑mail at help@alexmill.com or by mail:
Alex Mill
[Re: Privacy Compliance Officer]
Alex Mill Company LLC
270 Lafayette St, Suite 1005
New York, NY 10012, United States
Effective June 20, 2023
